http://discuss.pscs.co.uk/fusionbb/showforum.php?fid/10/General announcements about all our products & servicesnoneMon, 05 Dec 2011 10:15:46 GMTMon, 05 Dec 2011 10:15:46 GMThttp://blogs.law.harvard.edu/tech/rssFusionBB 3.1 Final (www.fusionbb.com)http://discuss.pscs.co.uk/showtopic.php?tid/15315http://discuss.pscs.co.uk/showtopic.php?tid/15315
Free email support for VPOP3 version 2.6 will end on 31 December 2011

Self-service help for earlier versions will still be available via our Wiki and forums

Customers with annual support contracts will still be supported, it is only the free email technical support which will be stopped.


Our new policy is that our free email support ends 2 years after the release of the subsequent major version.

So:

Free email support for VPOP3 version 3.0 will end on 23 September 2012

Free email support for VPOP3 version 4.0 will end on 17 November 2013

Because you still get free support by email for at least 2 years, that will allow you plenty of time to get the software working as you require. If you keep reasonably up to date with the software versions, then you will always get free email technical support. If you have another reason to stay with an older version, then you will be able to purchase an annual support contract if you wish to be able to access personal technical support.

]]>Mon, 05 Dec 2011 10:03:41 GMThttp://discuss.pscs.co.uk/showtopic.php?tid/15314http://discuss.pscs.co.uk/showtopic.php?tid/15314
During this time our sales & support desks will be unavailable.

Please do not call our premium rate telephone number during this time as there will be no one available to help, but you may still be charged.

Hosted server customers and people with out-of-hours support contracts (not normal support contracts) will be able to contact technical support using their normal out-of-hours support contact details.

Our website will still be working, and you can access self-help information on our Wiki/Knowledgebase and Forums ]]>Fri, 02 Dec 2011 13:04:08 GMThttp://discuss.pscs.co.uk/showtopic.php?tid/15290http://discuss.pscs.co.uk/showtopic.php?tid/15290
Any emails you send will be queued and handled once it is back up and running.

If you have a sales query, or have a support query and also have a support contract, then you can contact us by telephone.

If you have a support query, but do not have a support contract, then you can either wait for our helpdesk software to be back running later today, or call us by telephone to purchase a telephone support incident, or call on 0906 2654505 to use our premium rate support line (??1.02 per minute from BT landlines)

]]>Wed, 07 Sep 2011 12:59:07 GMThttp://discuss.pscs.co.uk/showtopic.php?tid/15257http://discuss.pscs.co.uk/showtopic.php?tid/15257
From 15th April to 2nd May there will be limited support available by telephone. Our premium rate support number is being temporarily closed during this period to avoid you being charged unnecessarily. There will be cover for 1st line technical support by telephone, but if it needs escalating, there may be delays.

On 22nd April (Good Friday), 25th April (Easter Monday), 29th April (Royal Wedding day) and 2nd May (May day) the office will be closed totally.

If you have any work planned during this time, please note the above information, and try to plan around it if possible. If you have planned work you know you will need our help with during our operating days, you may find it useful to 'book' the escalated support in advance, so we can make sure someone is available to help you.

People with servers hosted by us should have the emergency, out of hours, contact details in case your server is down. If not, please contact us for a reminder.

]]>Wed, 13 Apr 2011 15:10:25 GMThttp://discuss.pscs.co.uk/showtopic.php?tid/15236http://discuss.pscs.co.uk/showtopic.php?tid/15236
In addition, to give you both 100% backup protection and to let you see our new market leading service, we have arranged a free trial for you of our secure online, offsite backup.

If you are interested in this let us know ??? the trial is completely free for for you and ends mid Feb. It can all be set up by us remotely.

You can start the trial here, or contact us on (+44) 01484 855800 and we will be able to set it up for you remotely.

Our online backup service will

* Completely automate your daily backups
* Protect you against theft or loss of Data by automatically encrypting and moving your Data offsite to a high security UK Datacentre (done over your broadband line)
* Allow you to quickly restore you data if you lose it without messing with tapes (it uses a Windows Explorer like interface instead)

After the trial ends in mid February, you can either continue the service for a small monthly fee (meaning you don???t need to buy or rotate tapes anymore) or we can just cease the trial and the data held offsite is deleted ??? all at no charge.

]]>Fri, 17 Dec 2010 12:54:04 GMThttp://discuss.pscs.co.uk/showtopic.php?tid/15235http://discuss.pscs.co.uk/showtopic.php?tid/15235
During this time, our telephones will not be manned, so you will not be able to get through to us by telephone. Email will be monitored occasionally, and urgent requests will be responded to, but the response time might be longer than normal.

The website will still function, so spamfilter/antivirus updates will continue, and you can purchase items online, and access the forums, Support Wiki and Knowledgebase

Customers with annual telephone/priority email support contracts should have received an email with details of how to contact us during the break.

If you want to take out an annual telephone or priority email support contract for only ??100 per year, then please contact us on 0800 634 6513 or purchase it online
]]>Fri, 17 Dec 2010 12:50:13 GMThttp://discuss.pscs.co.uk/showtopic.php?tid/15230http://discuss.pscs.co.uk/showtopic.php?tid/15230Wed, 01 Dec 2010 12:07:49 GMThttp://discuss.pscs.co.uk/showtopic.php?tid/15229http://discuss.pscs.co.uk/showtopic.php?tid/15229 (If you downloaded 4.0.0c before 1pm GMT on 24 November, then you should redownload it (or the patch) because there were some issues with the earlier uploads).

4.0.0c is a free upgrade for users of 4.0.0 or later, or those who bought version 3 within the past 12 months. You will need a version 4 licence key to upgrade, so make sure you have one before installing it.

You can download it from
http://www.pscs.co.uk/downloads/vpop3.php

The main differences between version 4 and 3 are:

New Webmail

CALDAV support for calendars in compatible software (eg Mozilla Lightning/Sunbird). VPOP3 Standard has one calendar per user, VPOP3 Enterprise allows shared calendars

Individual address books using LDAP/Webmail (VPOP3 Enterprise has shared address books)

Pay-as-you-go SMS support

Pay-as-you-go Fax support

Lots of minor fixes and improvements

There are many differences between version 4.0.0c and 4.0.0b - see http://www.pscs.co.uk/products/vpop3/whatsnew.php
]]>Thu, 25 Nov 2010 10:10:03 GMThttp://discuss.pscs.co.uk/showtopic.php?tid/15224http://discuss.pscs.co.uk/showtopic.php?tid/15224
Hopefully this should be resolved soon. In the meantime, you can still email us on sales@pscs.co.uk or support@pscs.co.uk ]]>Mon, 01 Nov 2010 13:15:52 GMThttp://discuss.pscs.co.uk/showtopic.php?tid/15189http://discuss.pscs.co.uk/showtopic.php?tid/15189
This is a free upgrade for users of VPOP3 3.0.0 or later, or for users with an active Upgrade Protection plan.

This is primarily a minor bug fix released which is intended to be the last before the release of version 4.0.0

The main differences between 3.0.0k and 3.0.0l are:

Fix non-ASCII characters in LDAP

Fix problem with displaying some badly structured emails in Webmail

Try to fix occasional crash in Webmail

Fix problem with sometimes allowing faxing by external senders

Add 'senderid' and 'sendername' (Mail Sender config details) globals for 'relayout.lua' scripting

Fix webmail problem on WHS if not going via IIS proxy

Some minor fixes in the admin section, including some non-ASCII character fixes

You can download it from
http://www.pscs.co.uk/downloads/vpop3.php ]]>Mon, 20 Sep 2010 11:43:28 GMT